If you find any missing pieces at any time upon receipt of the package, simply email us with a description and the image of the specific blocks. We will send the replacement to you at NO extra charge.

When dealing with missing pieces, we would like you to open all the bags, because Lepin makes mistakes sometimes and misplaces some pieces in wrong bags, continue building the model until you complete your work.  Then send us the photo by taking pictures of the manual books to report the missing pieces and quantity.


As the factory's capacity is limited and there are more and more new sets to be released, it takes them time to send distributors the replacements, Regarding this situation, we have been trying kinds of ways to get it faster. Therefore it will be appreciated if you can understand it may take some time.

More question please contact customer relation: