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T:   +1-778-401-9303

E:  Importgoody@gmail.com

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WEEKDAY:   10am - 10pm PST

WEEKEND:   1 1am - 1 1pm PST

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SHIPPING POLICY

FREE WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

  • Order will be dispatched within 7 business days after payment is cleared.

  • A valid phone number is required for custom and tracking purpose.

  • We only ship to confirmed address. Your order address MUST MATCH your shipping address.

  • Russian buyers will be required recipient's full name, otherwise the parcel will be return to us.

  • The images shown are not the actual item and are for your reference only.

  • We are not responsible for any custom duty, import tax and handing charges on destination country. Buyer is responsible for all these charges . Please check with your country's customs office to determine what these additional costs will be prior to make payment.

  • SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

  • For Russia and Brazil, it will take 6-8 weeks due to strict customs.

  • If you do not receive your item after 30 business days, please contact us. We will try to help track the delivery issue.

  • All items are handmade. Due to seasonal material stock, some items may require pre-order. 

  • All Items will be shipped out by trusted couriers. Tracking number will usually be provided within 72 hours. Package usually arrives to destination countries within 30 business days to most countries, except special order or designer pre-orders.

  • You may check the delivery status via below website: www.17track.net

  •  If you need to ship via other method, please advise us. Extra shipping charge would be applied. 

RETURN & EXCHANGE POLICY

  • All items are being inspected for quality checking prior to shipment.

  • If you have received defective items, please notify us immediately. All returns must be sent within 5 days from the date you received the items.

  • Buyer is responsible for all return shipping charges. We will offer refund of the item price after we receive the defective item.

  • All returned items MUST BE in the original packaging and you MUST PROVIDE us with the courier tracking number, purchase order number and specific reasons for the return.

 
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